Your website is getting lots of traffic and business is great. But then one day you found out that your website has been hacked. It’s now full of ads for illegal drugs or perhaps it’s redirecting visitors to a competitor website. Your site visitors are being notified that your site has been hacked or is filled with malware. Your site is no longer getting any traffic and your sales have taken a nose dive.
What Should You Do?
First, you need to calm down. Breathe slowly and then call technical support to fix the problem, and to make sure it never happens again.
But while you wait for tech support, you can let other people know about the incident. You can use social media tools like Facebook and Twitter to spread the word. At the very least, they will know that any changes on the website are not deliberate on your part. They’ll know that you suddenly didn’t become a neo-Nazi or that you’re not really allowing porn ads to appear on your website.
Tech support will then need certain info from you, so prepare them in advance. These will include any backups you have, your CMS and hosting login info, your FTP/sFTP access credentials access credentials, and your weblogs.
The technician can then take your site of the Web while it is being evaluated and corrected. The process will include running professional-grade antivirus software, while your host may be tasked with removing any malicious line of code inserted onto your website.
The specific hacking process will be identified, and countermeasures will be put in place. You’ll then need to upgrade your security system. Software extensions must be checked to make sure that they’re up to date and that they don’t have any security vulnerabilities. Custom software code must also be inspected for security flaws. Keep in mind that sometimes you won’t know that you’ve been hacked at all.
You’ll also need to change your passwords. You’ll need a lot of different passwords, and you can’t use the same one for everything.
Preventing Hacks in the Future
Whether or not you’ve been hacked, it’s crucial that you have proper security measures in place so that you minimize the risk of another attack. At the same time, you also need to keep backups regularly, because the risk of another attack will always be there. It can happen at any time, and a backup can help you restore things to the way they were.
Tech support can help by putting firewalls, updating your software, and plugging security holes. But you also need to choose a quality host to work with. And finally, you need to take care of your passwords! Don’t use obvious passwords, and don’t give them out to anyone.
You can survive being hacked, if you know where to seek help. But what you need to do is to get professional help for website security so that you can prevent being hacked in the first place.
If you have any more questions or need more help please contact Mr.SEO